Privacy Policy
Privacy Policy for Kingston upon Thames Carpet Cleaning Customers
This Privacy Policy explains how Kingston upon Thames Carpet Cleaning collects, uses, stores, and protects personal data about its customers and prospective customers in the Kingston upon Thames area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018.
This policy applies to all Kingston upon Thames Carpet Cleaning customers and individuals who make enquiries or otherwise interact with our services in the Kingston upon Thames area, whether by telephone, online, or in person.
Personal Data We Collect
We only collect personal data that is necessary to provide our carpet cleaning and related services, manage our relationship with you, and comply with legal obligations. The personal data we may collect includes:
Identification and contact details, such as your name, home or business address, service address, and any billing address where different.
Contact information, such as your preferred contact method and any communication details you choose to provide when you make an enquiry or booking.
Booking and service information, such as the date and time of appointments, details of the areas to be cleaned, property access instructions you choose to provide, and any special requirements or notes relevant to the service.
Payment and transaction information, including details of the services purchased, amounts paid, and payment method used. We do not store full payment card details if payment is processed by an external payment provider.
Communication records, such as information contained in emails, messages, or notes of telephone conversations relating to enquiries, quotations, bookings, complaints, or feedback.
Technical and usage information, in limited circumstances, such as basic information generated when you visit our online pages, including the date and time of access and basic device or browser information, where applicable.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quotation, make a booking, use our services, or communicate with us in any way.
We may also receive personal data indirectly if someone else makes a booking on your behalf or provides your details for the purpose of arranging services at your property. In those cases, we will treat your data in accordance with this Privacy Policy.
Lawful Basis for Processing
We process your personal data only when we have a lawful basis under data protection law. Depending on the context, our lawful bases may include:
Performance of a contract: We process personal data to provide our cleaning services, manage bookings, take payment, and fulfil our obligations under any agreement with you.
Legitimate interests: We may use your data where necessary for our legitimate business interests, such as managing our operations, improving our services, handling customer queries, or ensuring the security of our staff and customers. When relying on this basis, we balance our interests against your rights and expectations.
Legal obligation: Certain information may be processed to comply with legal and regulatory requirements, including record-keeping, tax, and accounting obligations.
Consent: In limited cases, we may seek your consent to process your data for a specific purpose, such as optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use personal data to provide and manage carpet cleaning and related services in the Kingston upon Thames area. Typical uses include:
Handling enquiries, providing quotations, and responding to questions about our services.
Setting up, confirming, and managing bookings, including any changes or cancellations.
Delivering the agreed services at the correct address and to the correct specification.
Processing payments and managing invoices, receipts, and refunds.
Managing our relationship with you, including dealing with complaints, feedback, or follow-up queries.
Maintaining business records, accounting information, and evidence of transactions.
Improving our services and internal processes, including staff training and quality control, where appropriate.
Complying with any applicable legal, regulatory, or law enforcement requirements.
Data Sharing and Processors
We do not sell your personal data. We may share your data with selected third parties where necessary for the purposes described in this Privacy Policy and where there is a lawful basis for doing so.
In particular, we may share data with:
Service providers and data processors who help us run our business, such as providers of scheduling or booking software, payment processing services, accounting or bookkeeping services, information technology support, and secure data storage. These providers act under our instructions and are required to keep your data secure and confidential.
Professional advisers, such as accountants or legal advisers, where this is necessary for the services they provide to us.
Public authorities or law enforcement agencies where we are required to do so by law or where it is necessary to protect our rights or the rights of others.
Where we use external processors, we take steps to ensure that appropriate contractual and organisational safeguards are in place to protect your personal data in line with data protection law.
International Transfers
Where any of our service providers or data processors are located outside the United Kingdom, we take additional steps to protect your data. This may include using standard contractual clauses or ensuring that transfers are made only to countries deemed to provide an adequate level of protection by relevant authorities.
Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
In general, booking and service records, including basic contact details and transaction information, may be retained for a period consistent with tax and accounting retention requirements. Communication records may be kept for a reasonable period to handle queries and potential follow-up issues.
Where data is no longer needed, we will securely delete, anonymise, or otherwise dispose of it in a way that protects your privacy.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data. These rights apply to all Kingston upon Thames Carpet Cleaning customers in the Kingston upon Thames area, subject to any legal limitations or exemptions.
Right of access: You can request confirmation of whether we hold personal data about you and ask for a copy of that data, along with certain information about how it is used.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: In some circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and there is no legal reason to keep it.
Right to restriction of processing: You may request that we restrict the processing of your data in certain situations, such as while we are checking its accuracy or considering an objection you have raised.
Right to object: You can object to processing based on our legitimate interests, in which case we will stop processing unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is needed for legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller, where technically feasible.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. Access to personal data is limited to those who have a business need to know it and who are subject to confidentiality obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection best practices. Any significant changes will be reflected in the updated version, which will apply from the date it is made available.
Contact and Complaints
If you have questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your rights, you can contact us using the contact details published on our main service information channels.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how your personal data has been handled. We encourage you to contact us first so that we can try to resolve any concerns.
